Haus of Euro LLC Effective Date: July 1, 2024Haus of Euro LLC ("Haus of Euro," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our shop, use our services, visit our website, communicate with us, or participate in our SMS/text messaging programs. Information We Collect. We may collect the following types of information:

Personal Information

Name
Address
Phone number
Email address
Driver's license information (when necessary)
Vehicle information, including VIN, make, model, mileage, and license plate number
Payment and billing information

Service Information

Repair history
Diagnostic reports
Service recommendations
Warranty information
Customer communications and approvals

Website Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Website usage data
Cookies and similar technologies

SMS/Text Messaging Information

If you opt into our SMS communications, we may collect:

Mobile phone number
Message delivery information
Communication preferences
Records of messages sent and received

How We Use Your Information

We use your information to:

Schedule appointments
Provide automotive repair and maintenance services
Process payments
Communicate regarding vehicle repairs and service updates
Send appointment reminders
Provide estimates and invoices
Administer warranties
Respond to customer inquiries
Improve our services and customer experience
Comply with legal and regulatory obligations
Send marketing communications when you have provided consent

SMS Communications

By providing your mobile phone number and opting in, you consent to receive text messages related to:

Appointment reminders
Service updates
Repair approvals
Vehicle status notifications
Customer service communications
Promotional offers and marketing messages (where consent is provided)

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Information Sharing

We do not sell your personal information.

We may share information with:

Payment processors
Parts suppliers and manufacturers for warranty claims
Service providers who assist us in operating our business
Government agencies or law enforcement when required by law
Insurance companies when authorized by the customer

All third parties are expected to protect customer information and use it only for authorized business purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain customer and vehicle service records for as long as necessary to:

Provide services
Maintain warranty records
Comply with legal obligations
Resolve disputes
Enforce our agreements

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyze website traffic.

You may adjust your browser settings to refuse cookies; however, certain website features may not function properly.

Use and Disclosure of Consumer Data

Consumer data is not transferred or shared with external organizations under any circumstances, except where strictly necessary to provide the messaging service or comply with applicable law.

Limits on Third-Party Sharing

Any disclosure of consumer data to third parties is narrowly limited to what is strictly necessary to operate and deliver the messaging service, or to meet legal obligations. No broader third-party sharing, disclosure, or use is permitted.

Data Transfer Restriction

Your data will not be transferred to external organizations except where strictly necessary to provide the messaging service or comply with applicable law.

Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Request corrections to inaccurate information
Request deletion of certain information
Withdraw consent for marketing communications
Request information regarding how your data is used

To exercise these rights, contact us using the information below.

Children's Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will become effective upon posting the updated version on our website.

Contact Information

Haus of Euro LLC Tempe, Arizona

Phone: 480-206-6506
Email: Sales@hausofeuro.com
Website: www.hausofeuro.com

If you have questions regarding this Privacy Policy or our data practices, please contact us using the information above.10DLC / SMS Compliance StatementSMS opt-in and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes. Customer information is used solely for the purposes outlined in this Privacy Policy and to provide requested services and communications.